If the unit connects to Wi-Fi but can’t browse, it may be a network or settings issue.
Steps to try:
Test another device (like your phone) on the same Wi-Fi. If it also can’t access the internet, the issue is with the router.
Check Date & Time settings — wrong system time (e.g. showing 1969) can prevent secure connections. Enable automatic time sync if available.
Move closer to the router — weak signals may prevent proper verification.
Restart both the router and the unit in sequence.
Check router restrictions — parental controls, firewalls, or device blocks may be enabled.
Try a different network — connect to your mobile hotspot to confirm if the issue is with the unit or your router.
Still having trouble?
If only your unit can’t access the internet, contact your internet provider or our support team for advanced troubleshooting.
