If your machine turns on but you don’t hear any audio, the problem may be volume, source selection, or connections.
Steps to try:
Raise the machine’s volume — check both the physical volume knob/buttons and on-screen settings.
Confirm the input source — make sure the machine is set to USB, AUX, or Bluetooth depending on what you’re using.
Check your external device — increase its volume and verify it’s actually playing audio.
Test another source — try playing from USB instead of Bluetooth (or vice versa) to rule out one input.
Still having trouble?
Try plugging in headphones to test whether the issue is with the built-in speakers. If headphones work, the speaker may need service. You should then contact our Support Team with your proof of purchase for assistance.
